This Privacy Policy explains how Baystreet AI (“Baystreet AI,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website, contact us, or use our services. We are committed to protecting your privacy and handling your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
By using our website or submitting information to us, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information only for the purposes described below. This may include:
- Information you provide directly: such as your name, email address, phone number, company name, role, business size, and any details you include in a quote request, contact form, chat, or email. This includes your answers to our quizzes and forms, such as your type of business, budget or revenue range.
- Communications: messages you send us via our website forms, WhatsApp, phone, or email.
- Automatically collected information: such as your IP address, browser type, device information, pages visited, and referring website, collected through cookies and analytics tools.
Some forms require details such as your name, email address and mobile number so we can reply to you. Other fields are optional, and each form shows which is which.
2. How We Use Your Information
We use the personal information we collect to:
- Respond to your inquiries and provide quotes;
- Deliver, maintain, and improve our website and services;
- Communicate with you about projects, updates, and offers you've requested;
- Understand how visitors use our website so we can improve it;
- Comply with legal obligations and protect our rights.
3. Cookies & Analytics
Our website may use cookies and similar technologies. Strictly necessary cookies keep the site working and do not require consent. Analytics and marketing cookies help us understand traffic and improve the site; where required, we will ask for your consent before using them.
Meta Pixel and Conversions API
We use the Meta Pixel and Meta's Conversions API to measure our ads and to show ads to people who have visited our site. These tools send Meta information such as the pages you view, the actions you take, your IP address and browser details. When you submit a form, we may also send your email address and name in a scrambled (hashed) form so Meta can match the action to an ad. We do not send your mobile number to Meta, or the budget or revenue range you choose on our forms, though we may tell Meta whether a form entry fit the kind of work we take on. You can manage how Meta uses this information in your Meta ad settings.
Microsoft Clarity
We use Microsoft Clarity to see how visitors use our pages, such as where people click, how far they scroll and where they leave, so we can make the site easier to use. Clarity uses cookies and records page interactions. Text you type into forms is masked and is not sent to Clarity. Microsoft processes this data under its privacy statement at privacy.microsoft.com.
You can control or disable cookies through your browser settings. Disabling some cookies may affect how the site functions.
4. How We Share Your Information
We do not sell your personal information. We may share it only with:
- Service providers who help us operate our business under confidentiality obligations. They include Vercel (hosting), Supabase (database), Resend (email), GoHighLevel (customer records, chat and text messages), Web3Forms (form processing) and Meta (ad measurement);
- Legal authorities when required by law, regulation, or valid legal process;
- A successor entity in the event of a merger, acquisition, or sale of assets.
Text messaging (SMS)
When you give us your mobile number on one of our forms (the free website giveaway, the website quote quiz, the apply for a call form) or in the chat widget, we use it to text you about your enquiry, your entry, your call times, your project and related services. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out and HELP for help. Consent to receive texts is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.
5. Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
6. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, disclosure, or modification. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Withdraw your consent to our use of your information;
- Request deletion of your personal information, where applicable.
To exercise any of these rights, contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites or services (such as WhatsApp or scheduling tools). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
9. Children's Privacy
Our website and services are intended for businesses and are not directed to children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically.
11. Google User Data
If you connect a Google Calendar to GrowthOS, you are granting Baystreet AI access to specific parts of your Google Account. This section explains exactly what we ask for, why, and what we do with it.
What we request, and why
- See and edit events on your calendars (
calendar.events) — so that a booking made through your GrowthOS booking page appears on your calendar, and so a reschedule or cancellation updates or removes that same entry. We only create and modify events that originate from GrowthOS. - See when you are busy (
calendar.freebusy) — so your booking page does not offer a time you are already committed. This returns only busy and free intervals. It does not return the titles, guests, locations or contents of your existing events, and we never request them. - See the list of calendars you own (
calendar.calendarlist.readonly) — so you can choose which calendars are checked for conflicts. - Your email address (
openid,email) — to show you which Google account is connected.
What we store
We store the access and refresh tokens Google issues, the email address of the connected account, and the identifiers of the calendars you selected. We store the identifier of any event we create, so that we can update or cancel it later. We do not copy, store or index the contents of your calendar.
Limited Use
Baystreet AI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, we do not use Google user data for advertising, we do not sell it, we do not transfer it to third parties except as necessary to provide the booking feature you connected, and we do not allow humans to read it except with your explicit permission, for security purposes, or where required by law.
Disconnecting
You can disconnect your Google Calendar at any time from Settings inside GrowthOS, which deletes the stored tokens. You can also revoke our access directly at myaccount.google.com/permissions. Once revoked, GrowthOS stops writing to and reading from your calendar; bookings continue to work and are still emailed to you.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
- Email: info@baystreetai.com
- Phone: +1 416 858 0316
- WhatsApp: +1 226 749 0053